It never ceases to amaze me how the system we get our calls on works.
Calls are placed in our queues first thing in the morning - provided we actually have any calls. Once one communicates with the host, those calls are then committed and we have to go do them, unless something else might get in the way of actually going on the call, like a parts delay, or...
OK, I told my co-worker I wouldn't blog about this topic. At issue is not that we get our calls in this fashion, but that the system knows where we so as to get the closest person assigned to the call in the first place. As an example, if a co-worker is in Layton, then any call in, say, Ogden gets assigned to him, rather than myself in Taylorsille. It just works better that I don't have to drive so far when someone else is closer.
The system is great, when it works.
And is set up properly.
Monday, February 23
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