Just got off the phone with a dispatcher. Which I was trying to avoid in the first place.
As impersonal as texting is, by nature, it conveys pertinent information as quickly as possible without all the side-effects of tone and delivery. Take, for example, YELLING at someone over the phone. Compared with YELLING in a text message, all-caps speak volumes without the person on the other "end" getting all choked up over the one having the breakdown.
Mental or otherwise.
The question becomes why is it necessary to have one procedure for speaking your request vs. texting your request? Shouldn't the two be the same, if only because one is more straightforward?
The breakdown is not personal, but a breakdown in communications.
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